Straight answers to your garage door questions.
Here are the questions we hear most, answered the way we'd want them answered if it were our house. Still stuck? Call or text and a real local person will sort it out.
4.9 from 111 Google reviews- Free estimate
- No call-out fee
- No after-hours fee
- Insured
Most calls come down to three worries: what it'll cost, how fast we can get there, and whether we're going to be straight about what the door actually needs. Here's how we answer all three, plus the smaller questions on insurance, payment, and where we work. If yours isn't here, call or text 616-259-6233 and a real local person will sort it out.
Garage door questions, answered
How fast can you come out?
We offer same day service, and we're open 24 hours. After 8pm we still come out for emergencies like a broken spring, a door stuck open or a car stuck inside, and there's no after-hours fee. Anything that can wait gets booked for the daytime. Broken springs and security-risk calls (door stuck open, car trapped inside) get priority. Call or text 616-259-6233 and we'll give you the next honest opening.
How does your pricing work?
We give you a free, up-front estimate before any work starts. You see the exact number first, then decide. If we see anything else we can fix, we point it out with its price. No hourly surprises. We don't quote repairs over the phone because a phone guess is usually wrong, so a technician prices it honestly on site.
Is there a fee just to come out?
No. The estimate is free. A technician comes out, diagnoses the door, and gives you an honest, up-front number before any work starts, and you only pay once you approve the repair.
Do you offer financing?
Yes. On bigger jobs you can pay over time through Wisetack, right from your estimate.
What payment methods do you take?
We take cash, check, and all major credit and debit cards.
What areas do you serve?
We serve the Grand Rapids metro within about 25 miles of our Wyoming shop: Grand Rapids, Wyoming, Kentwood, Grandville, Walker, Jenison, Hudsonville, Byron Center, Caledonia, Cutlerville, Forest Hills/Ada, Cascade, Rockford, Comstock Park, and Allendale. See the <a href="/service-area/">full service area</a>.
Can I keep using my garage door if a spring is broken?
No. With a broken spring the opener is dragging the door's full weight and will burn out, and a hand-lifted door can drop. Leave it closed and call us. There's more in <a href="/guides/broken-garage-door-spring-signs-cost/">broken spring: signs & cost</a>.
Are you insured?
Yes. Elevation Garage Door is insured. You also get the price in writing before any work starts, so there are no surprises at the end.
What warranty do I get?
Our labor is covered for 1 year: if something we installed fails in that year because of how we installed it, we fix it free. Springs we install carry a 1-year warranty against breaking. Doors, openers and parts carry the maker's own warranty, and we'll help you file a claim: Hörmann doors have a limited lifetime warranty on the door sections, and LiftMaster and Genie openers carry up to a lifetime warranty on the motor, depending on the model.
Do you work on commercial doors?
Yes. We work on commercial sectional doors for shops and warehouses. We don't do roll-up doors. See <a href="/services/commercial-garage-doors/">commercial garage doors</a>.
Are you a national chain?
No. Elevation Garage Door is locally owned, not a franchise. We're based in Wyoming, Michigan, and we're a division of Elevation Home Co. When you call 616-259-6233 you get a local person, not an overseas call center.
Free estimates. No after-hours fee.
4.9 from 111 Google reviewsSame day service. You hear the price before any work begins.