Privacy Policy
Plain English: we collect what we need to quote and fix your door, we track which ads make the phone ring, and we don't sell your information to anyone.
Effective November 3, 2026.
Who we are
Elevation Garage Door is a division of Elevation Home Co., the operating brand of Elevation Visuals LLC, a Michigan limited liability company, at 5244 Cottondale St SW, Wyoming, MI 49519. Reach us at hello@elevationhome.co or 616-259-6233. This policy covers elevationdoorco.com and the calls and texts that come through it.
Information you give us
Most of our customers call. When you call, text, or email us we collect your name and phone number, your service address, what's wrong with the door, and anything else you tell us — including photos you send. We ask only for what we need to diagnose the problem, quote it, and get a tech to your house. We do not take payment card numbers through this website.
If you ask us to call you back on this website, we collect your name, your phone number and the time of day you'd like a call. It's emailed to us and added to our customer records so we can call you. We use it only to call you about your door. If you came from a Google ad, Google also receives a scrambled (hashed) copy of that phone number, which it matches against its own account records to tell us whether the ad led to a request.
Information collected automatically
- Call tracking. Our phone service, Quo, gives the site more than one number so we can tell which page or ad produced a call. If you arrive from a Google ad, Google may show you its own forwarding number, which rings straight through to us; Google then records the time and length of the call and which ad it came from. When you call, we receive your phone number, the time and length of the call, and the number you dialed. Calls may be recorded or transcribed for quality and training. If you'd rather not be recorded, say so when we pick up and we'll stop the recording, or reach us by text or email instead.
- Hosting logs. Our web host keeps standard server logs — IP address, browser, pages requested — for security and troubleshooting.
- Our visit log. We keep our own record of visits to this site: the pages you view, the buttons you tap (including which phone number), how long you stay, the page or ad that sent you, your browser and screen size, your IP address, and the approximate town, ZIP code and internet provider that your connection reveals. A first-party cookie (edc_vid) lets us recognize a returning browser. If you send us your name and number through the call-back form, or call us right after tapping a call button, we may connect those visits to you. We use this only to understand which pages and ads bring in customers and to serve you better; we don't sell it or share it with anyone for their marketing.
Advertising and measurement. This site runs Google Analytics 4, a Google Ads conversion tag, the Meta (Facebook/Instagram) pixel and Meta's Conversions API, so we can see which ads and pages actually lead to a call. These record page views, sent forms and clicks on our call and text buttons — not the content of your call. Because a tap on a call button often navigates away before the browser can report it, that click is also sent to Meta from our server, together with your IP address and browser type. When you book or send a form on this site, and again when you become a customer (a job is booked or an invoice is paid), we also send Meta a scrambled (hashed) copy of your phone number, plus your email, first and last name, town and ZIP code when we have them, and a scrambled customer number from our records. Meta matches that against its own account records to tell us whether an ad led to a booking or a paid job, and to show our ads to people like our customers. For jobs we also send the job's name and price. We never send Meta your street address. You can opt out of Google Analytics with Google's browser add-on, and limit ad tracking in your browser or device settings; the site works normally either way.
How we use it
- To diagnose the problem, quote it, and schedule the repair.
- To contact you about your job — by phone, text, or email.
- To invoice you, honor warranties, and keep a service history on your door.
- To measure which pages and ads actually produce calls.
- To keep records we're required to keep, and to resolve disputes.
Text messages
When you give us your number or text us first, you're agreeing that we can text you back about your quote and your job — arrival windows, photos of what we found, and the invoice. Reply STOP to any message to stop receiving texts, or just tell the office. Message and data rates may apply and frequency varies. We do not sell or share your phone number with anyone for their own marketing.
Who we share it with
We do not sell your personal information. We share it only with the companies that help us run the business, and only so they can do that job for us: Quo (calls, texts, recording), Google (call forwarding and ad measurement), Meta (ad measurement), our web host, our scheduling and invoicing software, and the technicians who perform your service. We may also disclose information where the law requires it, to enforce our agreements, or to protect someone's safety.
Cookies
This site uses cookies to make it work, to attribute calls to the ad or page that produced them, and to recognize a returning browser in our visit log (described above). Your browser settings let you block or delete cookies; the site still works without them. We don't sell data or run behavioral advertising of our own, so browser Global Privacy Control and Do Not Track signals have nothing of ours to switch off.
How long we keep it
We keep job records for as long as we're doing business with you and afterward for warranty, tax, and legal purposes — generally seven years for financial records, and longer where we need the service history to honor a parts warranty. Call-tracking data follows our phone provider's and Google's retention settings. Ask us to delete something and we will, unless we're required to keep it.
Your choices
Michigan doesn't currently have a comprehensive consumer privacy law and most state privacy statutes don't reach a local service business our size. We'd rather not hide behind that. Email hello@elevationhome.co and we'll tell you what we have, correct it, delete it if we're not required to keep it, or stop contacting you — free, within a reasonable time.
Photos of your door
We photograph our work — it is how we record what we found and what we replaced, and we sometimes use those photos as before-and-after examples in marketing. They show the door only, never your name, address, or house number. Tell us and we won't use yours; ask us to take one down and we will.
Security
The site is served over HTTPS and customer records live in access-controlled software. No system is perfect, and we won't promise one is — but we don't store card numbers or Social Security numbers.
Children
This site is for adults arranging home services. We don't knowingly collect information from children under 13. If you believe a child has given us information, email us and we'll delete it.
Changes
If we change this policy we'll update the effective date at the top.
Contact us
hello@elevationhome.co · 616-259-6233 · 5244 Cottondale St SW, Wyoming, MI 49519